Cancellation/Return Policy

At MASTERPIECE ALTERNATIVES, we strive to provide excellent customer service and ensure you are satisfied with your purchase. Please inspect your shipment carefully upon arrival to ensure it has not been damaged during shipping.

  • Damaged Products:
    All claims for damaged product(s) must be submitted within 72 hours of receiving the product. Please email info@MASTERPIECEALTERNATIVES.com with:

    • Detailed information about the damaged product(s).
    • Photo proof of the damage.

  • Order Accuracy:
    Once orders are submitted, we cannot apply discounts or coupons retroactively. Please confirm the accuracy of your order, including items, quantities, pricing, and discounts, before submitting.

  • Returns for Unopened Products:
    Returns are accepted for most unopened, unused products within 14 days of the product’s delivery date. Refunds will be issued for the full purchase price minus shipping costs, and the customer is responsible for return shipping.

  • Returns Due to Errors:
    If the return is due to our error (e.g., you received an incorrect or defective item), you may request a refund within 30 days of the product’s delivery date. In such cases, we will cover return shipping costs.

Refund Processing

Refunds are processed as quickly as possible. You should expect to receive your refund within four weeks of returning the product. This time frame includes:

  • 5–10 business days: Time for the return shipper to deliver your package.
  • 3–5 business days: Time for us to process your return once received.
  • 5–10 business days: Time for your bank to process the refund request.

For assistance, email info@MASTERPIECEALTERNATIVES.com with your order number and details of the item(s) you wish to return. We will respond promptly with return instructions.

Shipping & Handling

General Shipping Policies

  • We can ship to virtually any address within the United States, with some exceptions based on product type or local/state regulations. We do not ship to any country outside of the United States.
  • Customers are responsible for knowing and complying with the rules, policies, and legal restrictions in their state or municipality.

Shipping Methods

  1. Default Shipping Option:

    • Most items ship via USPS Ground Advantage, which is reliable and cost-effective for most orders.

  2. Additional Shipping Options:

    • USPS Priority Mail: Faster delivery option available at checkout.
    • UPS: For those who prefer alternative carriers or need expedited shipping.

  3. Shipping Costs:

    • Shipping costs are calculated at checkout based on the chosen method, weight, and dimensions of your order.

  4. Free Shipping:

    • Orders over $100 qualify for free shipping unless otherwise noted.

Undeliverable Packages

If a package is returned to us due to an incorrect address or failure to claim the shipment:

  • We will contact you to arrange re-shipment (additional shipping fees may apply).
  • If we cannot reach you within 10 days, a refund of the purchase price will be issued (shipping and signature fees are non-refundable).

Lost or Stolen Packages

Once a package leaves our possession and is handed over to the shipping carrier, we no longer have control over it. MASTERPIECE ALTERNATIVES is not responsible for lost or stolen packages.

If your package is lost or stolen, please contact the carrier directly for assistance.

Shipping Restrictions for Delta-8 Products

Due to legal restrictions, we are unable to ship Delta-8 THC products to states where they are prohibited by law. It is the customer's responsibility to verify the legality of Delta-8 THC in their state before placing an order. Orders containing Delta-8 products placed from restricted states will be cancelled and refunded. State laws are subject to change, and customers should stay informed about their local regulations. Currently, Delta-8 products cannot be shipped to the following states, per state guidelines: AR, CA, CO, CT, DE, GA, HI, ID, IN, IA, KS, MA, MS, MT, NV, NH, NY, ND, OR, RI, SC, UT, VA, VT, WA, WV.

Shipping Restrictions for Kratom Products

Due to legal restrictions, we are unable to ship Kratom products to the following locations:

  • States:

    • Alabama
    • Arkansas
    • Indiana
    • Rhode Island
    • Vermont
    • Wisconsin

  • Cities/Municipalities:

    • San Diego, California
    • Oceanside, California
    • Denver, Colorado
    • Sarasota County, Florida
    • Jerseyville, Illinois

Additional Notes

  1. Shipping Delays:
    We strive to ensure timely deliveries but are not responsible for delays caused by weather, carrier issues, or other circumstances beyond our control.

  2. Customer Responsibility for Legal Compliance:
    Customers are responsible for knowing and complying with any state or local laws regarding the products they purchase from MASTERPIECE ALTERNATIVES.